Refund & Revision Policy
All Sales Final
All sales are final. Payments, deposits, retainers and fees paid for approved custom work are non-refundable once payment has been submitted.
Project Cancellations
If a client cancels after payment, previously paid amounts are not refunded. Completed or partially completed work may remain the property of Xternal Vision until the project balance is paid.
Revisions Included
Revisions are handled according to the agreed project scope. Included revisions are intended for reasonable adjustments to the approved direction, not complete redesigns or new concepts.
Additional Revisions
Extra revision rounds, major changes, new directions, or additions outside the original scope may require a new quote or additional invoice before the extra work begins.
Client Delays
Delays caused by missing content, slow approvals, unavailable access, or lack of communication do not create eligibility for a refund.
Digital Deliverables
Because digital files and custom creative work cannot be returned like physical retail goods, completed or delivered digital services are not eligible for refunds.
Custom Merchandise
Custom merchandise is prepared specifically for the client. Once production has begun, orders cannot be canceled or refunded due to change of mind, sizing preference, or a design the client previously approved.
Production Variations
Minor differences in color, placement, print texture, garment tone, screen display, or material appearance may occur and are not considered defects when within normal production variation.
Agreement
By submitting payment, the client confirms that they have reviewed and accepted this Refund & Revision Policy along with Xternal Vision's Terms & Conditions.